All tangible goods from The98Sanctuary are processed by reliable external fulfillment vendors, and all shipping and return protocols adhere to the specific policies provided below.
Shipping & Fulfillment
The98Sanctuary is committed to upholding professional standards for all clients. Products are manufactured via strategic partners to ensure quality while following global industry cycles.
Transport & Delivery
- Products are made to order and generally depart within the vendor's standard window—roughly 2–7 business days—plus transit. Duration depends on the product and the assigned carrier. While projected dates are shared for planning, they are not firm warranties and can be affected by freight delays or border checks. Tracking is issued once provided by vendors. Shipping costs are final unless a fulfillment error is confirmed.
Approved Return Terms
Damaged items, printing errors, or faulty products reported within 30 days of receipt are eligible for exchange or credit, pending vendor approval.
Final Sale Categories
Per vendor regulations, returns are not permitted for orders with address mistakes, changes of mind, or issues related to garment sizing.
Initiating a Procedure
Please reach out to The98Sanctuary with your transaction number and clear imagery so we can coordinate directly with our fulfillment network.
Digital Strategy Services
Retainers for digital solutions and marketing campaigns are non-refundable once active work begins. We apply expert methodology to every project.
Updates: We reserve the right to revise these terms to stay current with operational changes.
Shipping & Return Policy
Professional Commitment: All physical products are made by external agencies. As transparent managers of your operations, we provide clear information regarding our manufacturing and shipping rules.
Fulfillment Cycle
Delivery Details
- Goods are manufactured upon request and usually ship within the standard cycle (approx. 2–7 business days, plus transit time). Carriers and speed depend on the origin and destination of the parcel. Arrival estimates are intended as general advice but are not fixed guarantees due to potential traffic delays, customs, or peak seasons. Tracking data is sent as soon as it is generated. All shipping charges are non-refundable unless legally mandated or if a full refund is issued due to a specific vendor error.
30-Day Window
Eligible Exchanges
Any goods confirmed as damaged, misprinted, or flawed within 30 days of delivery are candidates for refund or replacement, pending a final vendor verification process.
Policy Limits
Exemptions from Credit
Orders involving customer preference changes, sizing errors, or invalid shipping addresses are not eligible for returns per our manufacturing agreements.
Submitting Your Request
Contact The98Sanctuary first with your record number and photos of the flaw. We will manage all liaison work with our production providers on your behalf.
Marketing & Digital Fees
Strategic and consulting fees are non-refundable once the creative phase has started. We manage every partnership with professional excellence and efficiency.
Operational Policy: We reserve the right to update these terms as required to remain synchronized with our service partners. Quality management is our operational priority.
Vendor Terms & Refunds
At The98Sanctuary, physical products are handled by high-tier external fulfillment providers. As managers of your project resources, we oversee each order via a custom production path. Since items are manufactured through our partners, we apply rigorous return protocols to maintain operational standards and professional quality.
Shipping Framework
Every piece is specifically created for your order and usually ships via our network within 2–7 business days, followed by standard transport. Timelines vary by specific vendor and region. While we provide delivery windows for your convenience, these aren't guarantees and might be influenced by customs or logistics bottlenecks. Tracking is sent upon partner verification. Shipping costs are final except in cases of vendor mistakes.
Refund Eligibility
Declined Requests
We focus on high quality. Flawed or misprinted products reported within 30 days of arrival are eligible for credit or replacement, depending on the assessment of our fulfillment network.
Following our provider guidelines, issues regarding address typos, personal taste changes, or sizing choices do not qualify for refund or exchange due to the custom nature of our production model.
Submitting a Claim
Please notify The98Sanctuary immediately. Share your order info and visual evidence of the flaw so we can represent your interests with our vendors to ensure a professional and fast resolution.
Service Assets
Digital planning and marketing solutions involve intensive professional labor and expert time. All service fees are final once project work by our team or partners has officially started.
Legal Terms
We maintain the right to modify these operational policies to stay in total alignment with the requirements of our third-party fulfillment providers.