Every physical item from The98Sanctuary is handled by trusted third-party fulfillment partners, and all delivery and return procedures follow the specific guidelines outlined here.
Fulfillment & Delivery
The98Sanctuary is dedicated to being a faithful steward of your trust. Goods are produced through our fulfillment partners to ensure sustainability, meaning timelines match industry norms.
Logistics & Shipping
- Items are created for you and typically ship within the partner’s standard window—around 2–7 business days—plus delivery time. Speeds vary based on the item and the chosen fulfillment partner. While estimates are provided as guides, they are not guaranteed and may be impacted by logistics delays or customs. Tracking is shared once available from our partners. Shipping costs are non-refundable, except in cases of verified partner error.
Valid Return Criteria
Damaged goods, misprints, or defective items reported within 30 days of arrival are eligible for replacement or refund, subject to partner review.
Non-Returnable Items
Per partner policy, we cannot accept returns for orders with incorrect addresses, buyer’s remorse, or concerns regarding garment sizing.
Starting a Return Claim
Please contact The98Sanctuary with your order ID and clear photos so we may act as your advocate with our third-party fulfillment partners.
Marketing & Digital Consulting
Fees for digital services and marketing packages are non-refundable once the project begins. We dedicate our professional best to every task.
Updates: We reserve the right to modify these terms to remain aligned with partner changes.
Shipping & Return Terms
Stewardship Commitment: All physical goods are produced by third-party partners. As honest stewards of your resources, we maintain full transparency regarding our production, shipping, and return standards.
Order Fulfillment
Shipping Details
- Items are produced upon order and typically ship within the partner’s standard cycle (approx. 2–7 business days, plus courier transit). Times and carriers vary based on the item’s origin and destination. Estimated arrivals serve as a guide but are not guaranteed due to potential carrier delays, customs, or seasonal volume. Tracking will be emailed once our partners release it. Shipping fees are held as non-refundable unless required by law or if a full refund is granted due to a specific fulfillment partner error.
30-Day Policy
Qualifying Returns
Any items identified as damaged, misprinted, or defective within 30 days of arrival qualify for a refund or replacement, subject to final partner verification.
Policy Bounds
Exclusions from Returns
Orders involving buyer’s remorse, incorrect sizing, or shipping address errors are not eligible for returns under our partner’s production terms.
Initiating Your Request
Contact The98Sanctuary first with your order number and photos of the defect. We will facilitate all communication with our fulfillment providers on your behalf.
Strategy & Digital Packages
Consulting and strategy fees are non-refundable once creative work has commenced. We approach every partnership with professional excellence and integrity.
Operational Integrity: We reserve the right to update this policy as needed to stay current with our third-party allies. Maintaining honest stewardship is our highest priority.
Partner Fulfillment & Refunds
At The98Sanctuary, physical items are managed through professional third-party fulfillment partners. As stewards of your resources, we guide each order through a custom creation cycle. Since items are created via our fulfillment partners, we adhere to strict return standards to maintain operational integrity and professional excellence.
Shipping Logistics
Each item is specifically commissioned for you and typically ships via our fulfillment partners within 2–7 business days, followed by standard transit. Timelines vary by the specific partner and location. While we offer delivery estimates for your convenience, these are not guarantees and may be affected by customs or logistical delays. Tracking is provided upon partner release. Shipping fees are non-refundable unless required by partner error.
Qualifying Refund
Denied Redemptions
We are committed to quality. Faulty or misprinted goods notified within 30 days of arrival qualify for a replacement or refund, subject to the final assessment of our third-party fulfillment partners.
Aligned with the policies of our fulfillment partners, issues involving address errors, personal preference changes, or sizing selections are ineligible for exchange or refund due to the specific nature of production.
Filing Your Inquiry
Please alert The98Sanctuary directly. Provide your order details and visual proof of any defect so we can advocate on your behalf with our third-party fulfillment partners to find a swift resolution.
Online Services
Digital strategy and marketing services involve dedicated creative labor and a faith-led commitment. All professional fees are non-refundable once work by our team or partners has commenced.
Legal Basis
We retain the right to adjust these various policies to ensure continued synchronization with the requirements of our third-party fulfillment partners.